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Crisis Communications

Suter Media Relations (Suter) has been asked to develop and implement Crisis Communications Plans for a variety of companies, primarily in the real estate and construction industry. These plans have helped companies establish procedures to follow in the event of a crisis, and how to deal with the resulting media interest and coverage.

Suter’s work has included establishing response plans for controversial construction sites, aligning a client’s crisis preparedness with the Democratic National Convention and preparing plans that respond to accidental deaths, construction accidents and injuries in a highly effective and efficient manner.

Suter’s Crisis Communication Plans incorporate the following important items:

  • Control and Contact Sheets
  • First and Final Hour Response Checklist
  • Crisis Procedures
  • Dealing with Media Arriving On Site
  • Do’s and Don’ts of Working with the Media
  • Selecting a Spokesperson
  • Interview Preparation
  • Dealing with Hostile Media
  • News Release and Statement Preparation
  • Project Information Considerations
  • Key Internal Contacts and Responsibilities
  • Key External Contacts (including subs, government and media contacts)
  • Phone Lists for all Relevant Contacts
  • Accounting for Foreign Language Expertise
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